Last updated: 17 October 2026
- Introduction
1.1 The parties
These Terms and Conditions (“Terms”) form a binding agreement between:
Spin Reels S.R.L, a company registered in Costa Rica under registration number 455754, with its registered address at San José, Costa Rica, licensed and regulated under licence CRG / 117 / 15.10.2026 – 15.10.2027, issued in Costa Rica, which operates the website www.spinatoshi.com (“Spinatoshi”, the “Company”, “we”, “us”); and you, the person registering for or using our services (“you”, the “Player”). 1.2 Other policies
These Terms include, and should be read together with:
Privacy Policy Cookie Policy AML Policy KYC Policy Payments & Refund Policy Bonuses and Cashouts Responsible Gambling Dispute Resolution RNG Policy Sports Betting Rules the rules of each game, shown in the game itself
If there is a conflict, the specific policy or game rule prevails over these general Terms for that matter.
1.3 Acceptance
You must read and accept these Terms to register an account. By registering and using our services, you confirm that you have read, understood and agreed to them.
1.4 Changes to the Terms
We may update these Terms from time to time. Significant changes will be announced on the website and by email at least fourteen (14) days before they take effect. If you do not agree with the changes, you may stop using our services and withdraw your available balance before they take effect. If you continue to use our services after that date, you accept the updated Terms.
1.5 Language
These Terms may be translated into other languages. The English version is the original and prevails in case of any difference.
- Definitions
Account: your personal player account at Spinatoshi. Balance: the funds in your Account, made up of real money (“Cash”) and, where applicable, bonus funds (“Bonus”). Bonus: any promotional funds, free spins or other incentive credited to your Account. Services: all games, betting products, promotions, the website, apps and related services offered by Spinatoshi. Game Provider: a third-party company that supplies games to Spinatoshi, directly or through an aggregator.
- Eligibility
3.1 Age
You must be at least eighteen (18) years old, or the legal age for gambling in your jurisdiction if that is higher, to register and use the Services. We may ask for proof of age at any time. Accounts of minors will be closed, and any winnings will be void.
3.2 Who may not register
The following persons are not allowed to register or use the Services:
persons under the legal age for gambling; employees, directors and officers of Spin Reels S.R.L, its affiliated companies, its Game Providers and payment providers, and their close relatives; persons acting on behalf of a company, non-commercial organisation, public institution or any other third party; persons who have self-excluded from Spinatoshi, or whose account has previously been closed by us; persons under the influence of alcohol, drugs or any other substance that affects their judgement; persons residing in, or accessing the Services from, a restricted jurisdiction (section 3.3). 3.3 Restricted jurisdictions
We only accept players from countries where online gambling is lawful. It is your sole responsibility to make sure that using the Services is legal where you live or from where you access them.
Players residing in, or accessing the Services from, the following countries and territories may not register, deposit or play:
Iran, Iraq, North Korea, Syria, Cuba, Myanmar, Afghanistan, the regions of Crimea, Donetsk and Luhansk, and any other country or territory subject to comprehensive United Nations, European Union or United States sanctions, or on the Financial Action Task Force (FATF) “call for action” list.
Some games may not be available in certain countries because of restrictions set by their Game Providers. These games are automatically hidden for players from those countries.
We may update this list at any time to comply with laws, regulations or the requirements of our licence, Game Providers or payment providers.
Using a VPN, proxy, false address or any other method to hide your location or bypass these restrictions is a breach of these Terms. In that case, your Account will be closed and any winnings will be void. Your remaining deposits, after deduction of any costs, will be returned where lawful.
- Your Account
4.1 One account per person
You may hold only one Account. Only one Account is allowed per person, household, family, postal address, email address, phone number, IP address, device and shared environment.
If we find that you have opened more than one Account, or that Accounts are linked in order to deceive us or abuse promotions, we may close all related Accounts, cancel any related bets and transactions, and void any bonuses and winnings. Deposits may be returned after deduction of costs, at our discretion and where lawful.
4.2 Accurate information
You must provide true, complete and up-to-date information when you register and whenever we ask. In particular, you must:
register in your own name and only for yourself; provide your true date of birth, country and email address and, when requested, your true home address and phone number; not act on behalf of or for the account of another person; not deposit money derived from criminal activity; not use your Account to launder money or for any unlawful purpose.
You must update your details immediately if they change. Your date of birth, country and username cannot be changed in your Account once registered. Please contact support if they are wrong.
4.3 Account security
You are responsible for keeping your username, password and two-factor authentication codes confidential. You must not share your login details with anyone. All activity on your Account is considered yours. If you suspect that someone else has accessed your Account, change your password and contact us immediately at support@spinatoshi.com.
We may suspend your Account or close it without refund of winnings if your login details have been shared with a third party.
4.4 Verification
We may verify your identity, age, address, payment methods and source of funds at any time, as described in our KYC Policy and AML Policy. Players who deposit and withdraw only in cryptocurrency are normally not required to complete KYC, except in the cases listed in the KYC Policy.
While verification is pending, we may suspend or limit your Account, including deposits, play and withdrawals. If you do not complete verification when requested, or if the information you provide is false, we may close your Account and void any winnings.
- Deposits
5.1 Minimum deposit
The minimum deposit is €10 or its equivalent in another currency or cryptocurrency, unless a different minimum is shown for a specific payment method.
5.2 Your own payment methods only
You may only use payment methods, accounts and wallets that are registered in your own name and under your control. If a third-party payment method is used, winnings obtained with that deposit will be cancelled, and the deposit will be returned to the third-party method after deduction of fees. We may also close your Account.
5.3 Cryptocurrency Your Account is held in euro (EUR). Cryptocurrency deposits are converted to EUR at the rate shown before you confirm. Cryptocurrency values can change significantly depending on the market. We are not responsible for changes in value before your deposit is credited or after your withdrawal is sent. Blockchain transactions cannot be reversed. Always check the address, network and, where required, the destination tag or memo. Funds sent to the wrong address or network may be lost. 5.4 No banking services
Spinatoshi is not a bank or financial institution. Funds in your Account do not earn interest, and you may only deposit funds in order to play.
- Withdrawals
6.1 Wagering of deposits
To prevent misuse of the Services, each deposit must be wagered before a withdrawal can be requested:
Sports betting: at least three (3) times on bets with odds of 1.80 or higher per selection; Casino: at least once (1x).
Full details are in our Payments & Refund Policy.
6.2 Withdrawal limits
The maximum withdrawal is €25,000 per day, or its equivalent in another currency or cryptocurrency, unless otherwise agreed with you in writing, for example as part of a VIP arrangement. Larger winnings will be paid in instalments.
6.3 How withdrawals are paid Withdrawals can only be requested from your Account. Wherever possible, withdrawals are paid to the same payment method, account or wallet used for deposits, and only to you. Before paying a withdrawal, we may review your Account for irregular activity, as described in our AML Policy. Network fees for cryptocurrency withdrawals are shown before you confirm. 6.4 Irregular transactions
We may cancel or void any transaction that shows irregularities, including mismatched payment details, fraud, chip dumping, collusion, forgery, false information, or funds from illegal sources, as described in our Payments & Refund Policy. We may recover any costs incurred as a result, including transaction fees and legal costs.
- Bonuses and Promotions
7.1 General
Bonuses are subject to these Terms, our Bonuses and Cashouts rules, and the specific terms of each promotion shown on the Promotions page. If they differ, the specific terms of the promotion prevail. Unless the promotion says otherwise:
you may have only one active bonus per product (Slots, Live Casino, Sportsbook); a bonus must be wagered forty (40) times the bonus amount before it can be converted into withdrawable cash; slots, live casino and table games contribute 100% to wagering, unless stated otherwise; a bonus is valid for seven (7) days from the date it is credited. If the wagering requirement is not met in time, the bonus and related winnings are removed; real money is always used before bonus money. 7.2 Cancelling a bonus
You may cancel an active bonus at any time from your Account. In that case, the bonus and any winnings from it are removed. Unless the bonus is a sticky bonus (section 7.4), your remaining real-money balance stays available.
7.3 Free and no-deposit bonuses
For bonuses received without a deposit, or with a promotional code for free credits or free spins, the maximum amount you can withdraw is the amount stated in the promotion terms. Any winnings above that amount will be removed when you withdraw, even if you request a smaller amount.
7.4 Sticky bonuses
A sticky bonus is a bonus that cannot be withdrawn and is removed from your balance when you withdraw. By activating a sticky bonus, you agree that:
you must either complete the wagering requirement in full, or play until your balance is used up, before the bonus is completed or can be cancelled; if you cancel a sticky bonus before completing the wagering requirement, the bonus, all winnings from it and the deposit linked to it will be forfeited; once a sticky bonus is cancelled, the forfeiture cannot be reversed.
The promotion page clearly states when a bonus is a sticky bonus. Please read it before activating.
7.5 Bonus abuse
Bonus abuse is not allowed. This includes, but is not limited to:
using betting strategies such as the Martingale system, or low-risk patterns such as covering 1–18 and 19–36, red and black, or even and odd at the same time, with bonus funds; placing opposite or hedged bets, or betting on outcomes with very low risk, to complete wagering; using multiple Accounts, or acting together with other players, to receive bonuses; entering invalid bonus codes repeatedly; any other activity intended to profit from a promotion without genuine play.
If we detect abuse, we may cancel the bonus and any related winnings, both during and after wagering, exclude you from future promotions, and close your Account.
7.6 Changes to promotions
We may change, suspend or cancel any promotion at any time, without prior notice, where needed to prevent abuse or for operational, legal or regulatory reasons. This does not affect bonuses already correctly credited under the original terms.
- Games and Bets
8.1 Minimum bet
The minimum bet is €0.10 or its equivalent, unless a game or market shows a different minimum.
8.2 Acceptance of bets
We may refuse or limit any bet, in whole or in part, at our discretion. A bet is accepted only when it is confirmed in your Account. All winnings are credited to your Account.
8.3 Game rules and results
Each game has its own rules and return-to-player information, available inside the game. Games are supplied by third-party Game Providers and run on their systems. In case of any difference between the result shown on your screen and the result recorded on the Game Provider’s server, the Game Provider’s records prevail. More information is in our RNG Policy.
8.4 Malfunctions and errors
If a game, system or connection malfunctions, all affected bets and payouts may be declared void. If a bet is accepted or a win is credited by mistake, for example because of an obvious error in odds, a technical fault or a human error, we may correct or void the bet or win and adjust your Balance.
8.5 Sports betting
Sports bets are subject to our Sports Betting Rules, including the rules for Asian Handicap, cash-out, postponed and abandoned events.
- Responsible Gambling
We want gambling to stay fun. In Account → Limits you can:
set deposit, loss and wager limits (daily, weekly or monthly); set a reality check reminder; take a break (time-out) for 24 hours, 3 days, 1 week, 1 month or 2 months; self-exclude for a period from six (6) months to five (5) years, or permanently.
You can also request these by email to support@spinatoshi.com.
Requests to lower a limit or to start a break or self-exclusion take effect immediately. Requests to raise a limit, remove a limit or end a self-exclusion after its minimum period take effect seven (7) days after we receive them. During a break or self-exclusion, you cannot deposit or play, but you can withdraw your remaining real-money balance.
If you want to close your Account permanently because of problem gambling, contact us and we will close it. It cannot be reopened.
We may restrict or close the Account of any player who shows signs of problem gambling, for their own protection. For more information, help organisations and a self-assessment test, see our Responsible Gambling page.
- Prohibited Conduct
You must not:
use the Services for any unlawful purpose or in breach of these Terms; use bots, scripts, artificial-intelligence tools or any automated software to play or to interact with the Services; try to hack, reverse engineer, overload or interfere with our systems or the games, or exploit any error or vulnerability. If you find one, you must report it to us; collude with other players, transfer funds between Accounts (chip dumping), or manipulate games or bets; use stolen, unauthorised or third-party payment methods, or initiate chargebacks in bad faith; provide false or forged information or documents; behave in a violent, abusive, threatening, indecent or offensive way towards our staff or other players.
If you do, we may suspend or close your Account, void bets and winnings, recover any losses or costs, and report the matter to the competent authorities.
- Politically Exposed Persons and Sanctions
If you are, or become, a Politically Exposed Person (PEP), or a family member or close associate of a PEP, you must tell us. PEPs are subject to enhanced due diligence under our AML Policy, and we may refuse to open, or decide to close, their Account. In that case, your remaining balance will be returned to you after any required checks, unless the law requires us to withhold it.
Persons subject to international sanctions may not use the Services.
- Suspension and Closure of Accounts
12.1 By you
You may close your Account at any time by contacting support@spinatoshi.com or through Account → Your data. Your available real-money balance will be paid to you, subject to verification and these Terms.
12.2 By us
We may suspend or close your Account at any time if:
you breach these Terms or any of our policies; we suspect fraud, money laundering, terrorist financing, collusion, bonus abuse or any unlawful activity; we are required to do so by law, our licence, a court or a competent authority; you show signs of problem gambling; for operational or business reasons, with reasonable notice.
Unless the closure is caused by a breach of these Terms or by unlawful activity, your available real-money balance will be paid to you.
- Liability
13.1 Availability
We try to keep the Services available at all times, but we do not guarantee that they will be uninterrupted or error-free. We may suspend the Services for maintenance, upgrades or security reasons.
13.2 Your equipment and connection
We are not responsible for problems caused by your device, software, internet connection or telecommunication lines, or by playing methods not approved by us. Although we take all reasonable measures to protect our Services against viruses and malware, we cannot guarantee that your device will never be affected.
13.3 Limitation
To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss, or loss of profits, data or opportunity, arising from your use of the Services. Our total liability to you is limited to the amount of your deposits in the thirty (30) days before the event giving rise to the claim. Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or any liability that cannot be excluded by law.
13.4 Your indemnity
You agree to compensate us for any loss, cost or claim arising from your breach of these Terms or your unlawful use of the Services.
- Intellectual Property
All content on the website, including the Spinatoshi name and logo, design, texts, graphics and software, belongs to us or our licensors, including our Game Providers. You may use it only for your personal, non-commercial use of the Services. You may not copy, modify, distribute or reuse it without our written permission.
- Privacy
We process your personal data as described in our Privacy Policy and Cookie Policy. By accepting these Terms, you agree to the identity, age, payment and fraud-prevention checks described in our policies, including checks against third-party databases where required.
We will not publish your name or personal details. We may publish anonymised gaming results, such as “a player from Germany won €2,000 on [game]”, where you cannot be identified.
- Complaints
If you have a complaint, please follow our Dispute Resolution procedure, by email to support@spinatoshi.com with the subject “Complaint”.
- Customer Support
Our support team answers all requests as soon as possible by email at support@spinatoshi.com, and through any other channels shown on the website.
- General
18.1 Severability
If any part of these Terms is found to be invalid or unenforceable, it will be replaced by a valid provision that comes as close as possible to the original intention, and the rest of the Terms remain in full force.
18.2 Transfer
You may not transfer your Account or your rights under these Terms to anyone else. We may transfer our rights and obligations to another company in our group or to a successor, with notice to you.
18.3 No waiver
If we do not enforce any part of these Terms at a given time, this does not mean we waive our right to enforce it later.
18.4 Entire agreement
These Terms and the policies listed in section 1.2 are the entire agreement between you and us about the Services.
18.5 Governing law and jurisdiction
These Terms are governed by the laws of Costa Rica. Any dispute that cannot be resolved through our Dispute Resolution procedure will be subject to the jurisdiction of the competent courts of San José, Costa Rica, without affecting any mandatory consumer rights you may have under the law of your country of residence.
- Contact
📧 support@spinatoshi.com
Spin Reels S.R.L · Registration number 455754 · San José, Costa Rica Licensed under CRG / 117 / 15.10.2026 – 15.10.2027, issued in Costa Rica www.spinatoshi.com
18+ · Play responsibly · Gambling can be addictive